Hi all,
I hope you are doing well! Please find the December Marketing Update attached here for your review. Please review and let us know if you would like to opt out of any of these social posts or emails by responding to this note.
How busy are you? (action required)
If you haven’t already done so, please complete the survey I shared in the last update! We are looking to understand your current appointment capacity and any backlogs you currently have for wellness or surgical appointments. Please complete this 2-minute survey indicating how far out you are booking.
CLICK HERE to complete the survey.
Compliance Call Campaigns
Many of your hospitals have recently been participating in ringless voicemail and text mess outreaches to lapsed clients who still have not booked an appointment despite receiving their automated health service reminder messages via PetDesk. Please note that our next ringless VM campaign will be next week on 11/20 – 11/22 (these will occur every other week moving forward, so be prepared for calls the week of 12/4 and 12/18).
- If you have a client who should absolutely not be contacted at all moving forward, please submit their name and phone number using this form: https://form.jotform.com/232884407854062
- Please review your PetDesk Compliance Report before 11/19 (and review weekly moving forward), when the report refreshes. We will be pulling data from these reports on Monday, 11/20. If there is inaccurate info in this report, please check your Practice Management System where PetDesk obtains this information.
- If you do not use PetDesk but are interested in participating, contact me about what data is needed to participate!
PetDesk and Vetstoria Support Changes
If you’ve wished you had just one customer success manager for PetDesk and Vetstoria, you’ll be glad to hear that now you do! PetDesk and Vetstoria are now joining forces more than ever, and Nick Banas will be your primary point of contact for both Vetstoria and PetDesk issues. Urgent Vetstoria issues should still be directed to support@vetstoria.com or the chat in your dashboard + urgent PetDesk issues should still be directed to support@petdesk.com or the chat in your dashboard, but re-trainings, changes to setup, system optimization and the like can be worked on with Nick by scheduling time on his calender here: https://calendly.com/nick-banas OR emailing him here nick.banas@petdesk.com. Feel free to reach out with questions!
November Blog Post
Please review the attached blog post before November 28th, and let me know if you’d prefer we not share this on your website! If we don’t hear from you, we will add this to your website on November 29th. We will accompany this with a Facebook post directing people to read the blog on your website.
Holiday Hours
We have added holiday hours to the home page of your website. Please check and confirm that what we have added is correct. If the hours are incorrect, please complete this form to share your updated holiday hours with us: https://form.jotform.com/231646457713157
Facebook (Meta) Messages
If you receive a message from Meta about account suspensions, this is likely fake and should be disregarded. Please do not click any suspicious links in emails or FB messages. Always check the sender’s email address to see if the message is coming from Meta. If the email does not look like an address they would be sending from, delete the message. Always feel free to reach out to marketing@carevethealth.com if you are unsure.
Partner Updates
- Greenline: Be on the lookout for 2024 information on Greenline discounts. They will be sending this out within the next month. If you are not enrolled in Greenline or need assistance refreshing your codes, please contact info@greenlinepet.com.
Please let me know if you have any questions! Have a good Thanksgiving!
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